Before you visit · Straday Studio Fareham

Client information & policies

Clear information, fair expectations and thoughtful care from the moment you book.

Everything you need to know about appointments, cancellations, payments, consultations, consent, aftercare and visiting Straday Studio.

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Your appointment

Clear, fair and centred around your wellbeing

We want every visit to feel calm, comfortable and well organised.

Please read the information below before booking or attending. It explains what we ask from you, what you can expect from us and how we approach treatment decisions.

If anything is unclear or your circumstances change, please contact us before your appointment so we can help.

Booking and payment

Appointments, cancellations & payments

Your appointment time is held especially for you. These terms help us manage late changes fairly while recognising that genuine emergencies happen.

Cancellations & rescheduling

We kindly ask for at least 48 hours’ notice if you need to cancel or move your appointment.

48+ hours’ noticeNo cancellation charge.
Less than 48 hoursUp to 50% of the treatment fee may be charged.
Less than 4 hours or non-attendanceUp to 100% of the treatment fee may be charged.

Cancellation charges will be applied fairly and will reflect the circumstances and loss associated with the cancelled appointment.

Something unexpected? Emergency situations will always be considered individually. Please contact us as soon as possible.

Deposits & payments

Certain appointments require a deposit to reserve your time. Any deposit requirement will be confirmed when your booking is arranged.

How deposits work

  • Your deposit will be deducted from your treatment balance.
  • With sufficient notice, it will be handled in line with the terms confirmed when booking.
  • Some or all of a deposit may be retained when the required notice is not given.
  • Deposits cannot normally be transferred to another person.

Payments accepted

  • Card
  • Cash
  • Bank transfer

Payment is due at the time of treatment.

Before treatment

Consultations & prescribing

Some treatments require a separate consultation and clinical assessment before treatment can take place.

Prescription-only treatments require a face-to-face consultation with an appropriately qualified prescriber. Treatment may not always be carried out during your first appointment.

There is time to ask questions, understand the options and decide what feels right. A consultation does not commit you to treatment.

Informed care

Consent, suitability & aftercare

Accurate information and open communication help us assess suitability, explain risk and care for you appropriately before and after treatment.

Medical information & consent

Before treatment, all clients must:

  • Complete the relevant consultation forms.
  • Provide complete and accurate medical information.
  • Disclose known allergies and current medications.
  • Read and sign the relevant treatment consent forms.
  • Ask any questions before agreeing to treatment.

Incomplete or inaccurate information may affect treatment suitability, safety and outcomes.

Changes to your health

Please tell us before your appointment if there have been changes to your health, medication, allergies or medical history since completing your consultation form.

Contact us if you are unwell, have an active skin infection or have another concern that could affect treatment.

Your appointment may need to be postponed where treatment is not considered appropriate or safe.

Treatment suitability & results

Every client is different. All treatments are subject to consultation and, where appropriate, clinical assessment.

We may advise against or postpone treatment where it is not considered appropriate or safe. Results and longevity also vary between individuals and cannot be guaranteed.

Aftercare & treatment concerns

Treatment-specific aftercare will be provided where appropriate. Please follow the advice given and contact Straday Studio promptly if you experience an unexpected reaction or concern.

Urgent or severe symptoms: call 999 or seek urgent medical assistance where appropriate.

Private and secure

Clinical records are part of your care

Relevant notes and photographs help document treatment planning, progress and outcomes. They are stored securely as part of your confidential client record.

Records & photography

Your information is handled with care

Clinical photographs may be taken where appropriate for planning, records and progress.

Photographs will not be used for marketing, social media or promotional purposes without separate permission.

Our Privacy Policy explains how personal, booking, treatment and website information is collected, used, stored and protected.

Read the Privacy Policy →

Before you arrive

Preparing for your appointment

A little preparation helps us protect your appointment time and maintain the calm, private environment Straday clients value.

Appointment etiquette

  • Arrive on time for your appointment.
  • Attend alone unless this has been agreed with us in advance.
  • Supervise children at all times if their attendance has been agreed.
  • Park considerately and follow any guidance at the premises.

Late arrival may result in reduced treatment time or the appointment needing to be rescheduled.

Check your booking confirmation before travelling. It will contain the correct location and arrival information for your appointment date.

Before your appointment

Need a little guidance?

Not sure which treatment to choose or have a question about one of our policies? Get in touch and we will be happy to help before you book.

Book an appointment Ask us a question

These policies may be reviewed and updated periodically. The policy in place at the time of your booking or appointment will apply.